Connect your inbox and let AI categorize every email and answer it with your Shopify order, product and policy data — 24/7.
Free to install • Set up in minutes • Made for Shopify stores
Order status, returns, refunds and product questions — all mixed together in one inbox.
Every hour a customer waits costs you sales, repeat orders and reviews.
Writing the same reply again and again, and looking up each order by hand.
Sign in with Google, or connect Outlook, Zoho or any mailbox with IMAP/SMTP. Replies go out from your own address.
Start with ready-made templates for orders, returns, shipping and products — or create your own with the data they need.
Each email is categorized, the order or product is looked up in Shopify, and the reply is written in your customer's language.
Answers based on your templates and live store data — accurate, not generic.
Orders, returns, shipping, product questions — and any category you define.
Pulls order status, tracking, products and policies into every reply.
Describe your tone and store facts once; every reply follows them.
Choose per template: send automatically or approve and edit first.
See every email, its category, the data used and the reply that was sent.
Google sign-in (OAuth) or encrypted IMAP credentials, used only to read and answer support email.
Emails are processed by models we host — never sent to third-party AI providers.
Customer data requests and deletions from Shopify are handled automatically.
Approve, edit or reject any reply. Pause automation at any time.
Read exactly what we access and why in our privacy policy.
Only the emails sent to the mailbox you connect, and only to categorize and answer them. Passwords and tokens are stored encrypted, and your emails are never used to train AI models.
Yes. For each template you choose whether replies go out automatically or wait for your approval. Anything the AI isn't sure about — a missing order number, an order it can't find — always waits for you.
Gmail and Google Workspace with Google sign-in, plus Outlook / Microsoft 365, Yahoo, Zoho and any provider that supports IMAP and SMTP.
Yes — order status, tracking, products and your store policies are looked up live for each email. A customer only ever gets information about their own orders.
On our own servers. Email content is not sent to third-party AI providers.
The app is free to install. You can uninstall it from your Shopify admin at any time; your store data is deleted within 48 hours.
Enter your store's myshopify.com domain to install the app.